Your flooring will be delivered via courier in secure packaging. Deliveries take place Monday–Friday between 8:00am and 6:00pm, and a signature will be required.

All deliveries are kerbside. You can select a delivery date at checkout, up to four months in advance.

Need to return something? Return anytime within 30 days.

Items must be returned in resellable condition with original packaging unopened.

Before dispatch: Contact us for a full refund within 14 days.

In transit: We’ll work with the courier to stop it and refund minus delivery costs.

After delivery: You have 30 days from delivery to return items.