Model truck with 'Wood Floor Store' branding on a sandy surface

THERE IS ONLY ONE BOSS. THE CUSTOMER.

Our goal as a company is to have customer service that is not just the best, but legendary.

30-DAY RETURNS

We hope you're happy with your experience and your order. However, if you've changed your mind, you may return your items in line with our policy outlined below. 

RETURNS PROCESS

We hope to provide everyone the chance to return unwanted goods. For this reason, we have a flexible returns policy. 

ONLINE PURCHASES

Under Irish and EU consumer law, you have the right to cancel your online order within 14 days of receiving it. Items must be unused, in their original packaging, and in full box quantities to qualify for a refund.

After the 14-day cooling off period, our standard returns policy applies.

Returns Process

Please contact our team before returning any items so we can authorise and guide your return. It is the customer's responsibility to facilitate the return of unwanted goods. Ensure goods are securely packaged to avoid damage in transit. We recommend adding extra outer packaging to protect the original boxes. 

Returns received without prior approval may not be processed.

DAMAGES & FAULTS

Please inspect your order upon delivery. Any damage or issues must be reported within 2 days of delivery as claims cannot be accepted after this period. If you receive faulty, incorrect, or defective goods, contact us immediately with clear photos so we can resolve the issue as quickly as possible.

IN-STORE PURCHASES

We do not accept full cancellations or returns for change of mind on in-store purchases.

We may accept returns of up to 10% of the original order value within 30 business days to allow for wastage of offcuts. Anything above this may incur a restocking fee of 25%. Returns made after 30 business days will incur a 25% restocking fee regardless of quantity. 

Profiles, skirting, and scotia cannot be returned under any circumstances. 

Customers who select products in-store and complete payment (including by bank transfer or remote methods) are considered to have made an in-store purchase. In these cases, there is no statutory right to cancel for change of mind. 

Refunds or exchanges for in-store purchases are at our discretion and in line with our store policy.

CANCELLATIONS

Orders placed online may be cancelled within 14 days in line with Irish Consumer Law. 

If your order has already been dispatched, we may not be able to stop delivery and shipping costs may be deducted from your refund. 

Orders cannot be cancelled and reordered to apply discounts or promotional pricing after purchase.

Common Questions

Need more information? Here you’ll find answers to common questions about returns, refunds, and cancellations.