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Terms & Conditions

      Please carefully read our terms and conditions policy as seen below. For more information on returns please see our Returns Policy.
      • Upon delivery of your goods, please open the pallet and check for any damage. You should also check that the correct goods have been received, before you sign the POD. Any flooring laid without being checked on delivery is the responsibility of the customer. Please note as per our haulage company's COVID-19 guidelines, deliveries cannot be brought into living premises. 
      • Before your floor is laid by either yourself or a professional, there are a couple of things you should check to ensure the ground is suitable for new flooring. It is essential that the subfloor is level, with a moisture level of <4%. You should also ensure that there is room for 10mm expansion around the perimeter of the floor.
      • When laying the floor it is recommended that the fitter run no more than 12 meters of flooring continuously without a break.
      •  It is recommended that you thoroughly inspect the floor upon completion. In some cases, if the fitter has laid the floor incorrectly, damage will only come to light when the floor is exposed to a slight amount of moisture. Please inspect the floor for any marks, and notify the fitter immediately if you notice something unusual.
      • For insurance reasons, orders can only be collected Monday-Friday. Staff will not be able to process collections during weekend opening hours.
      • Should you decide you would like your floor fitted professionally, we are more than happy to put you in touch with one of multiple highly-recommended fitting teams. Wood Floor Store will provide you with an accurate rate for the fitting of your floor, and pass on your details to one of the teams, who you will be contracted with for the fitting service from that point onwards. The team will advise you on additional costs, if any, associated with the laying of the floor.