At Wood Floor Store the health and safety of our staff and customers is our top priority. We have outlined the following procedures that will be in place until further notice.
The Wood Floor Store showroom is open Monday to Friday from 9:30am to 5pm. We would ask that everyone respect social distancing rules and maintain a distance of 2 metres between other customers and staff in the showroom, where possible. There will also be disposable gloves available which we would ask every customer to avail of.
We will be restricting the number of customers in the showroom at any one time. If the showroom is closed during our opening hours, this means we are currently at our maximum capacity. You may wait outside as you will be able to gain access to the showroom when other customers depart.
During this time we can provide delivery and collection for all orders. Due to guidelines we have put in place with regards to social distancing there may be some delays to orders, although, we will keep you updated on this when/if your order is effected. For any queries or quotes you can email email@example.com and a member of staff will be in touch as soon as possible.
We are currently providing delivery on all orders. Please keep in mind that we have strict guidelines in place to ensure the health and safety of our customers and staff. These can at times cause a delay in delivery, although, you will be contacted when/if your order has been effected.
At the time of delivery we would ask all customers to remain in your home/premises until our driver has finished unloading your order. Once they have finished you are welcome to collect your order. If there are any issues with your order please inform our driver or email firstname.lastname@example.org. During this time all orders will be dropped as close to your home/premises as possible, but will not be delivered inside.
If you would like to know more please visit our Shipping Policy
If you would like to collect your order you can do so by choosing Pick Up at checkout. This can also be arranged with a member of staff in store, by email or over the phone. Please note that it can take 2-4 business days for orders to be made available for collection, unless you are notified of any changes.
Collection is available from 10:00am to 11:30 Monday to Friday. If you would like to arrange a collection outside of this time please email email@example.com or call 01 840 4458.
If you would like to receive a quote for any of our products we would ask that you email firstname.lastname@example.org with your required measurements and also the name of the floor that you are interested in. If you have any other queries you can also get in touch by email.
We are currently operating at our normal opening hours of 9:30-17:00 Monday to Friday. We are closed on Saturday and Sunday until further notice. You can call or email during these times to speak with a member of staff.